Refund and Returns Policy

Effective Date: June 2026

At JS CLASSY CLEANING SERVICE, customer satisfaction is our priority. This Refund and Returns Policy explains the conditions under which cancellations, refunds, and service-related concerns are handled.

1. Service Nature

As we provide professional cleaning services rather than physical products, traditional product returns do not apply. Refunds are considered based on the circumstances outlined below.

2. Cancellation Policy

Customers may cancel or reschedule a booking free of charge by providing at least 24 hours’ notice before the scheduled service time.

Cancellation requests made less than 24 hours before the appointment may be subject to a cancellation fee to cover scheduling and operational costs.

3. Refund Eligibility

Customers may be eligible for a full or partial refund under the following circumstances:

  • The service was paid for in advance and canceled more than 24 hours before the scheduled appointment.

  • JS CLASSY CLEANING SERVICE is unable to provide the booked service.

  • A verified service issue occurs and cannot be reasonably corrected.

Refund requests are reviewed on a case-by-case basis.

4. Service Satisfaction Guarantee

If you are not satisfied with the cleaning service provided, please contact us within 24 hours of service completion.

We may request photographs or additional information regarding the issue. Where appropriate, we may offer:

  • A complimentary re-clean of the affected area.

  • A partial refund.

  • Service credit toward a future booking.

The resolution offered will depend on the nature and extent of the issue.

5. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • Customer is unavailable at the scheduled appointment time.

  • Access to the property cannot be provided.

  • Additional cleaning requirements not disclosed during booking.

  • Dissatisfaction based on expectations beyond the agreed scope of work.

  • Issues reported more than 24 hours after service completion.

6. Processing of Refunds

Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider or financial institution.

7. Changes to This Policy

JS CLASSY CLEANING SERVICE reserves the right to modify this Refund and Returns Policy at any time. Updated versions will be published on this page.

8. Contact Information

JS CLASSY CLEANING SERVICE

Address:
19/139 Moo 7, Permsap Villa
Srisoonthorn, Thalang
Phuket 83110, Thailand

Phone: +66 92 495 2964

Website: en.js-cleaning.co.th

For any questions regarding cancellations, refunds, or service concerns, please contact us directly using the information above.